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The American-US Airways Merger Promises Improvement. But is it Delivering?

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Washington Post
A survey conducted this month by a team of researchers from Georgetown University’s McDonough School of Business found that customers expect prices to rise and quality of service to fall after an airline merger like this one. “Much to our surprise, most types of mergers are viewed negatively by consumers,” says Kurt Carlson, director of the Georgetown Institute for Consumer Research.
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