Management
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How to Make More of Your Meetings and More Tips For Store Owners
If your staff tends to be rather taciturn when it comes to greeting customers or even each other, Christine Porath, a management prof at Georgetown University, suggests adopting the 10-5 rule: if someone is within 10 feet of a customer or another employee, acknowledge the person, make eye contact and smile; if you’re within 5 feet, say hello. It’s an idea she witnessed at a healthcare company, which soon after adopting the rule found improvements in referral rates, patient satisfaction scores, and overall effectiveness. “It makes people feel respected, valued and that they belong,” she says in her book Mastering Civility: A Manifesto For The Workplace.
Category: In the News item
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MBA Program Selects Class of 2021 Leadership Fellows
The MBA Program has chosen its 2021 Leadership Fellows in a highly competitive application process. The fellows will participate in a three-course experiential coaching program for the spring semeste
Category: News Story
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Jane Fraser has to Fix Citigroup. It will be a Tough Job.
Catherine Tinsley, a professor of management at Georgetown University’s McDonough School of Business, said researchers had found that corporate boards were more likely to appoint women to positions of power — as leaders or to positions on boards — if their companies were struggling.
Category: In the News item
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A CEO’s Guide to Crafting a Message that Reassures and Inspires Staff During a Crisis
Especially during a crisis, employees will be curious to know how leadership is thinking about the future. In the Harvard Business Review, management professors Brooks Holtom and Amy Edmondson and TINYPulse CEO David Niu write that leaders should clearly communicate their plans — and how they came up with those plans.
Category: In the News item
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Why New Survey That Shows Low Public Confidence In States To Distribute Covid-19 Vaccine Is A Wake-Up Call For Business Leaders
Bob Bies is a professor of management a Georgetown University’s McDonough School of Business. He works with executives on building trust with their employees and customers and clients. The following steps he said states can take to build public confidence in their ability to distribute the vaccine may provide insights and inspiration to business executives on how to restore public trust in their companies during and after a crisis.
Category: In the News item
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Your New Hires Are Not Doing As Well As You Think.
Among the many surprising findings from Dr. Brooks Holtom, Professor of Management, McDonough School of Business, Georgetown University, Dr. Elora Voyles Assistant Professor of Industrial/Organizational Psychology at Southern Illinois University Edwardsville and David Niu, Founder and CEO of TINYpulse who commissioned the work, is the conclusion that new hires are saying they’re fine, but their behavior suggests they’re not.
Category: In the News item
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Takeover of U.S. Capitol Provides Crisis Management Lessons For Business Leaders
Bob Bies is a professor of management at Georgetown University’s McDonough School of Business and a crisis management expert. He said the first lesson to be learned from the takeover is to manage the crisis before it happens.
Category: In the News item
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Office Hours: Brooks Holtom Examines the Financial Impact of Retaining Employees Who Prefer to Leave
Company culture is powerful — so powerful that it can impact sales, profits, and employee morale, whether positively or negatively. Engaged employees create innovative products, deliver extraordi
Category: News Story
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The Smart Strategy That’s Helping Women Become CEOs
The researchers, Catherine Tinsley, a professor of management at Georgetown University’s McDonough School of Business and faculty director of GU’s Women’s Leadership Institute, and Kate Purmal, an Institute senior industry fellow, wrote: “Our data suggests corporate boards have been finding a creative way out of this chicken-and-egg dilemma. Specifically, they seem to have relaxed the prior-CEO-experience requirement for women and are using prior corporate board service as a proxy qualification.”
Category: In the News item
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The Smart Strategy that’s Helping Women Become CEOs
The researchers, Catherine Tinsley, a professor of management at Georgetown University’s McDonough School of Business and faculty director of GU’s Women’s Leadership Institute, and Kate Purmal, an Institute senior industry fellow, wrote: “Our data suggests corporate boards have been finding a creative way out of this chicken-and-egg dilemma. Specifically, they seem to have relaxed the prior-CEO-experience requirement for women and are using prior corporate board service as a proxy qualification.”
Category: In the News item