MBA Admissions Staff

Shelly Heinrich, Associate Dean, MBA and MS-ESM Admissions and Director of Marketing

Heinrich leads the MBA Admissions team in both its marketing and operational strategy to build awareness, recruit, yield, and retain the Full-time and Flex MBA programs. She also develops the integrated marketing strategy for the team and manages the internal marketing team and external marketing firm in its execution.

Heinrich is a senior marketing professional with over 17 years of experience in the higher education, corporate, and nonprofit sectors. Her responsibilities have included marketing, recruitment, business development, event planning, and public relations. With experience in five business schools, Heinrich brings a strong and tested knowledge of the business school industry and changing market trends.

Heinrich received her Executive MBA from the McDonough School of Business, Master of Education from the University of Texas at Austin, and Bachelor of Business Administration from Texas Christian University. She serves as president of her local elementary PTA and is a military spouse of 17 years. She’s served on the GMAC Annual Conference Advisory Board for two consecutive years and was a Faculty in Residence for the GMAC Advanced Institute for New Professionals.


Anne Kilby, Assistant Dean of Operations, MBA Admissions

Kilby manages the operations vertical within the MBA Admissions department. Kilby has spent over 12 years in higher education, mainly in the areas of admissions operations, recruiting, executive education, faculty relations, and strategic marketing. She has worked within a global scope by representing programs internationally at recruiting events and fairs, partnering with universities and clients abroad, and interviewing prospective candidates worldwide. Prior to Georgetown, she was the Director of MPA Admissions at the University of North Carolina. She also brings seven years experience from NYU Stern’s Global Executive Programs Office.

Kilby received a Master’s in Public Administration from NYU Wagner’s School of Public Policy, specializing in international policy and management. She also has a bachelor’s degree in political science with a minor in mathematics from North Carolina State University. 


Serafina Smith, Director of MBA Admissions, Diversity Partnerships

Smith manages the recruitment and events strategy for the Full-time and Flex MBA programs. She also serves a business development role to manage current and new external partnerships, and is a member of the MBA Admissions Committee.

Smith is a higher education professional with over eight years of professional experience in admissions, academic advising, multicultural services, non-traditional student services, learning communities, international student services, civic learning, and democratic engagement.

Smith is a double alumna of Rutgers University, where she earned a bachelor’s degree in business management and entrepreneurship and a master’s degree in labor and employment relations. She is currently pursuing her Ph.D. in higher education, graduating in May 2025.


Porter Blackford, Associate Director of Operations

Blackford serves as the associate director of operations for the McDonough MBA Admissions office. In this role, she oversees application operations and processing for both the Full-time and Flex MBA Programs and serves as a member of the Admissions Committee. Prior to joining MBA Admissions in 2013, Blackford worked in communications for an international trade association in Washington, D.C. She obtained a Bachelor of Arts in English from Georgetown University in 2011.


Greg Goulding, Associate Director, Data Analytics & Operations

Goulding manages data analytics efforts for the MBA and Executive Education Admissions departments, and also serves on the MBA Admissions Committee. Prior to joining Georgetown McDonough, he spent four years at Deloitte helping federal clients improve their data processes and reporting capabilities. Goulding graduated from Georgetown in 2017, earning a Bachelor of Arts in Economics.


Amanda Wayner, Assistant Director

Wayner provides support for the Operations and Marketing and Communications teams for MBA Admissions. She originally joined Georgetown McDonough in 2012 and has served in various capacities throughout her tenure. Wayner graduated from Ohio University with a degree in political science. 


Madison Shields, Assistant Director

Shields supports the Marketing and Communications team within MBA Admissions. In this role, she helps manage and execute a variety of marketing and communication tactics for the overall recruitment strategy including email, web, and our paid media. Prior to joining Georgetown McDonough, she worked in campaign communications for international and national issue advocacy and public affairs firms in Washington, D.C. Shields graduated from Saint Joseph’s University with a Bachelor of Arts in political science.


Glen Nuenighoff, Operations Manager

Nuenighoff provides support in the execution and logistics of application processing for the MBA Admissions team. He joined Georgetown McDonough in 2016 after working for two years in federal IT sales. Prior to this he earned a Bachelor of Science in marketing management from Virginia Tech’s Pamplin College of Business in 2014.